Help

swup! Is a vehicle rental service that offers the benefit of selecting a vehicle from a mobile app and get it delivered to any place you want.

Getting a swup! membership is what will get you closer to enjoy a car whenever you need it. To get one, just follow the simple steps from this link.

The base rental cost includes unlimited mileage and broad coverage insurance.

We handle a deductible of 5% plus administrative expenses in case of some minor damage to the unit and 10% plus administrative expenses in case of theft or total loss.

swup! points is a digital currency made to pay your rentals without the need of using your card every time. You can buy swup! Points or accumulate them with your rentals, every rental you make, generates a points amount that is added into your account.

The customer support phone number for Mexico are: +52 4771762561, +52 4612316658 and for US are: XXXXX

To see if there any available promotions, log in the app and go to the news section and browse the news for any existing promotions.

México: Guadalajara, CDMX, Puerto Vallarta, Monterrey, Toluca Santa Fe y Polanco, Queretaro, Aguascalientes, León, Cancún.
USA: San José.

Yes, currently we review the credit bureau only for Mexico memberships

To recover your password, open the swup! application, tap on the “Forgot your password?” text and type your account’s email, instructions to reset the password will be mailed to you.

Log in and go to your profile, tap on the edit button next to your profile picture, type a new phone number on the phone number field and tap the update button.

Log in and go to your profile, tap on the edit button next to your profile picture, tap on the profile picture, select your new photo and then tap the update button.

Personal memberships are meant for a single user which will only be able to have an active rent at a time. Corporative is aimed at companies who might want to have multiple active rents in the same period of time, also we do not charge a security deposit to the corporative memberships.

Yes, we do charge a security deposit upfront and fully refund it if no damages are done in the rental. We do not charge security deposit to corporative memberships.

Swipe to the right the payment method. There must always be at least one active payment method.

Yes, we do

Currently we use Stripe for subscriptions and charges. Openpay is used for convenience store points purchases in Mexico.

You will be charged at the beginning of the subscription and the subscription will auto renew every month or year depending on the payment plan you chose.

Can I rent without a credit card?

Usually the purchased points reflects on your account within 2 hours, but sometimes it could take more time to show up on your account.

You can’t contact directly the driver agents, you must call the Customer Support team for any question related with your delivery.

Open the application and fill the rent process with your desired car and dates, if the rental is available you will see the pricing below in the rent summary, if not, a warning will pop up saying otherwise. You can do this process without an account, just log in as a guest user.

In the rent summary, input the promotion code in the Promotion code field and tap on add code.

In the application, go to ‘My rents’ section and tap on any of your active rents, tap on the drop-off information card and choose a new date, any new costs will be displayed and wait for a confirmation below.

In the application, go to ‘My rents’ section and tap on any of your active rents, at the bottom of the view there is a ‘Cancel Rent’ button, tap on it and your rent will be canceled. Cancelled rentals will refund points that can be used in any other rent. Any rental cancelled without 3 hours of anticipation will not refund any amount of points.

Points are worth 1 coin of your membership currency. For USA users a point is worth $1 USD.

There is the security deposit fee that will be charged at the beginning of the rent and refunded at the end of the rent if there are no damages done to the car. Additionally we offer a free delivery range (between 20 and 30 miles, depending on the city) if your given location exceeds the free range, an additional cost per mile will be charged in the rental.

Every rental requires a minimum anticipation time of 3 hours.

The delivery and recovery schedules vary depending on the city you want to rent, on average the delivery and recovery times are between 6:00 am and 10:00 pm, if the time you picked for a vehicle it outside the schedule, we will let you know during your rental process.

Yes, you can leave the car in another city, however if the drop-off location is outside the free range, you will be charged for the miles from the city of origin.